This Refund and Returns Policy is created by the Digital Commerce Operational Guideline 2021 and applies to all purchases made on the Kaizen Hat-Bazar online store.
Our Commitment
We strive to provide you with high-quality products and exceptional customer service. We understand that sometimes purchases don't work out as planned, and we are committed to offering a fair and transparent return and refund policy.
Eligible Items for Return and Refund
For a full refund, you may return most new, unopened items Kaizen Hat-Bazar sells within the specified timeframe (see below). Some exceptions may apply, including:
- Items that are damaged or used (unless the damage occurred during shipping)
- Items without original packaging
- Items specifically excluded from returns in the product description
Timeframe for Returns
You have ten days from the date of delivery to initiate a return for a full refund.
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team by email at kaizenkesl@gmail.com or phone at 01309009902
- Provide your order number and reason for return.
- Our customer service team will provide you with a return authorization number (RAN) and instructions on returning the item.
- Securely pack the item in its original packaging, if possible.
- Include a copy of your receipt or packing slip with the returned item.
- Ship the package to the address provided in the return instructions.
Return Shipping Costs
- You are responsible for the cost of return shipping unless the item is incorrect, damaged, or defective.
- We recommend using a trackable shipping service for your return.
Refunds
- We will send you a confirmation email once your return is received and inspected.
- Your refund will be processed to the original form of payment within ten business days.
- Shipping costs will only be refunded if the return is due to an error on our part.
Exchanges
We currently do not offer direct exchanges. If you want a different product, you can return your original item for a refund and place a new order.
Non-Returnable Items
Some items may not be eligible for return or refund, including:
- Digital products (e.g., ebooks, downloadable software)
- Items specifically marked as non-returnable on the product page
Customer Service
If you have any questions about our return and refund policy, please email our customer service team at kaizenkesl@gmail.com or phone us at 01309009902.
Disclaimer
This Refund and Returns Policy is subject to change without notice. We encourage you to review this policy periodically for any updates.
